Need Help? We’ve Got Options.
We don’t make you dig through ticketing systems or weird forums.
Whether you’re troubleshooting a plugin or just have a question about how something works, help is easy to find.
Best First Step: Join the Creator CoLab
Our private Facebook group is the easiest place to ask questions, get help, and connect with other users.
We host live Q&A sessions every Wednesday at 2pm Eastern, and we answer questions all week long.
Option 2: Use the Tools You Already Have
Ask us through your WordPress dashboard
Just go to the plugin settings or your Freemius account tab and hit “Contact Support.”
This sends us a message directly—no inbox-hunting required.
Or use the Freemius dashboard
Prefer a browser-based option? You can log into your Freemius account to manage licenses and reach out to our team.
Option 3: Browse Tutorials
- Our Knowledge Base covers setup, styling, and usage
- Our YouTube channel has quick walkthroughs and use-case tips
- Our block editor crash course is perfect if you’re just starting with modern WordPress
These are especially helpful if you’re new to block themes or want to explore on your own before asking for help.
Need More Than Support?
We don’t just build plugins—we’ve been creating high-performance sites for over a decade.
If you need something custom or want professional help applying these tools to your site, check out our sister brand: Once Coupled